1 of 1 people found the following review helpful
Hammer Midnight Vibe Bowling Ball,
September 22, 2011 FORELLI - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Hammer Vibe Midnight (Misc.)
I purchased this for my husband because he wanted it and he is VERY HAPPY with it! I am extremely happy I was able to purchase it through Amazon!
0 of 1 people found the following review helpful
Great ball, HORRIBLE customer service!,
December 8, 2011 Jess - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Hammer Vibe Midnight (Misc.)
I bought this ball for my husband so he could get back into bowling, but he decided he wanted a different ball instead. I went to bowling.com's website and to get a number so I could call them and return the ball. I saw on their website that they were offering free shipping, but I paid $16.55 on Amazon. So, I called bowling.com and asked about a return. I asked if they could either refund my original shipping, or at least send me a FedEX label to return the ball. They refused to do either. So not only had I paid $16.55 in shipping, I was probably going to pay another $15 to send it back!
The customer service supervisor (I think his name was Steve or Scott) told me that Amazon was the one who set up the shipping prices. Wrong. I spoke with Amazon and they said that the *merchant* (bowling.com in this case), was the one who set their own shipping prices! Well, now I've been lied to outright by a supervisor. So bowling.com offers free shipping on their website, but...Read more